Join the Island

We are currently seeking a highly skilled DevSecOps Lead to join our expanding team. This is an exciting opportunity to work with a dynamic and innovative group, focusing on the security of our Island Browser and its eco-system.

Key Responsibilities:

1. Lead the DevSecOps efforts for our cloud architecture and its eco-system.

2. Identify and mitigate complex security vulnerabilities and weaknesses.

3. Develop and implement security standards, procedures, and guidelines for multiple platforms and diverse system environments.

4. Collaborate with cross-functional teams to ensure the integration of secure coding practices and DevSecOps principles.

5. Provide hands-on technical expertise and guidance to the team.

6. Stay up-to-date with the latest security trends, threats, and countermeasures.

Qualifications:

1. Proven experience in devsecops preferably as a lead.

2. Strong understanding of multi-layered complex attack surfaces.

3. Hands-on experience in identifying and mitigating security vulnerabilities.

4. Excellent problem-solving skills and the ability to work under pressure.

5. Strong communication and leadership skills.

6. Knowledge of the latest security trends and countermeasures.

This is a unique opportunity to make a significant impact in a growing organization and take your career to the next level. If you are up for the challenge, we encourage you to apply today by sending us a message.

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect. What we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work.

Island, a rapidly expanding startup developing an Enterprise Browser, is seeking an experienced Escalation Engineer to join our growing team. This is an exciting opportunity to be a part of our first Escalation team, working closely with our Engineering and Support organizations.

Responsibilities:

As an Escalation Engineer, you will be responsible for:

1. Managing escalated support cases and conducting intricate technical investigations in collaboration with our Research and Development team.
2. Working closely with Island customers, including many global, Fortune 500 companies, on providing solutions that meet their needs.
3. Providing effective resolutions to customer issues, ensuring bugs are reported and addressed promptly.
4. Representing the customer’s perspective in internal discussions, and working closely with our Product and R&D leadership to ensure customer satisfaction.
5. Sharing knowledge through the creation of internal documentation and mentoring our customer-facing teams (Support, Customer Success, Sales Engineering).

The ideal candidate will have:

1. A minimum of 5 years of experience in the Customer Support field, preferably as a Tier 3 support or Escalation Engineer.
2. Proven experience with SaaS and Cloud-based troubleshooting as well as strong capabilities in web troubleshooting and debugging.
3. Experience with investigation tools, as well as alerting and monitoring tools.
4. Experience in Cyber Security.
5. Ability to read and understand code.

At Island, we value our team members and strive to create a supportive and growth-oriented environment. If you are a problem-solver who enjoys technical challenges, has a passion for customer service, and possesses a strong background in Cyber Security and coding, we would love to hear from you.

Build the Future of Enterprise Software with Us

We’re a team of passionate, high-caliber engineers and professionals from diverse backgrounds, united by a mission: to reinvent the modern workplace with technology that is both powerful and elegant. We believe great teams are built on talent, collaboration, and shared purpose—not just resumes. If you thrive on solving complex engineering challenges, building rock-solid software, and working with smart, driven people, you might be exactly who we’re looking for.

Ask Yourself:

• Do I care deeply about writing clean, scalable, and maintainable code?
• Do I take pride in building software that meets the highest standards of quality and reliability?
• Do I enjoy collaborating with other top-talented engineers to push boundaries and create something truly impactful?

If you answered yes, let’s talk. This might be the opportunity both of us have been waiting for.

What We’re Building

Island is redefining the enterprise browser experience—where security, usability, and enterprise control coexist seamlessly. By embedding core security and IT needs directly into the browser, we empower organizations with complete control while delivering the familiar, smooth Chromium-based experience users expect. Our customers include some of the world’s top companies, and we’re now tackling an even bigger challenge: creating the ultimate secure workspace for the modern enterprise.

Why Join Us?

• Collaborate with Brilliant Engineers: Work with professionals who value clean architecture, maintainable code, and long-term scalability.
• Innovate with Modern Cloud Technologies: Focus on performance, resilience, and security at scale.
• Commit to Quality: Build testable, high-quality software in an environment that prizes automation and best practices.
• Solve Complex Challenges: Tackle problems at the intersection of security, infrastructure, and user experience.
• Hybrid Work Environment: Enjoy the best of both worlds with our flexible, hybrid model based in a vibrant office in the Warsaw city center.

If you're excited by the idea of shaping the future of enterprise work—where security and productivity go hand in hand—we’d love to hear from you.

• Core Engineering Expertise: Deep understanding of software engineering fundamentals including data structures, algorithms, code complexity, automated testing.
• Proven Track Record: Significant experience delivering robust, scalable software in complex environments.
• Problem Solving: Strong analytical skills to break down complex problems and design effective, efficient solutions.
• Adaptability: Comfortable with evolving technologies and agile development practices.
• Strong communication skills: Ability to present your work, communicate progress, ask for help and work within a team.

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise. And we’re always looking for world-class human beings (not resumes) to join the movement.

As a QA engineer, you will take part in ensuring the overall quality of our product, through manual testing, allowing us to deliver a high-quality product to our customers at a fast pace. You will also become a source of deep knowledge of the product and work alongside our amazing R&D team.

As part of this role, you will:

• Plan and execute manual testing of our product as part of new version releases.
• Engage with developers to define manual test plans for major features and take part in performing manual testing.
• Consult and advise on our automation testing infrastructure by writing automation test plans (both end-to-end and component-level) using various technologies.
• Understand Enterprise customers’ use cases and environment setup to adapt our testing plans to fit real-world scenarios

• 5+ years of experience in manual testing
• Experience in testing Client/Server and Web Based applications under different browsers and Operating Systems
• Familiarity with web applications and debugging tools
• Familiarity with GIT, JIRA, Zephyr
• Deep knowledge of network protocols - Advantage
• Experience with UI/Web manual/automation testing - Advantage
• A degree in computer science or related field - Advantage

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

What we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work.

What you’ll do:

• Be part of an R&D group of tech savvies responsible for end-to-end feature development, from research and design to production.
• Dive deep into the huge open code base of Chromium, research and define solutions for real-world enterprise problems, and help our customer security and productivity.
• Work closely with product, web developers, security, and field engineers to push forward Island solutions.
• React and interact with real customers and real enterprise challenges.
• Research low level Android technologies to build innovative solutions on top of the Chromium code base.

What you need to have:

• 5+ years of software development experience, with emphasis on networking-based applications.
• Solid experience with object-oriented languages including C/C++ & Java/Kotlin.
• Experience with Android app development.
• Experience with developing large-scale, real-time complex software system.

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

We’re expanding in all directions. If you want in, ask yourself these 3 questions:

• Does making iconic tech for the biggest companies on earth sound thrilling?
• Do others consider me an expert at what I do?
• Am I a quick learner, team player, and genuinely good person

If so, keep reading. This might be the opportunity both of us have been waiting for.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

Led by experienced leaders of the enterprise security and browser technology space and backed by leading venture funds -- Sequoia Capital, Cyberstarts, Insight Partners and Stripes Capital -- Island is redefining the future of work for some of the largest, most respected enterprises in the world.

We’ve researched every corner of the modern enterprise. Built industry-defining tech like anti-virus software and browser isolation. Delivered products like DLP and proxies to millions worldwide.

But what we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work. The challenges, the complexity, the scale - this is bigger than everything we’ve done before. Combined.

Send us your CV - let’s talk.

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

What we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work.

What you’ll do:

• Be part of an R&D group of tech savvies responsible for end-to-end feature development, from research and design to production.
• Dive deep into the huge open code base of Chromium, research and define solutions for real-world enterprise problems and help our customer security and productivity.
• Work closely with product, web developers, security, and field engineers to push forward Island solutions.
• React and interact with real customers and real enterprise challenges.

What you need to have

• 6+ years of hands-on software low-level development experience in C++ or C (preferably using modern standards).
• Deep understanding of systems internals and/or low-level research background.
• Experienced with low-level design practices.
• Experience with developing large-scale, real-time multi-platform systems (Windows, macOS, Linux).

We’d love it if you have

• Good knowledge of network protocols and network topologies.
• Understanding of web browsing concepts like sandboxing, profiles, CSP, certificate handling, etc.
• Past experience with Chromium code base or extension development.

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

What you will do:

• Improve RnD velocity by finding ways to improve CI stability and performance.
• Build and maintain CI pipelines that will deliver a high-quality standard of code to our customers.
• Create monitoring tools and metrics to understand the RnD pain points, find production issues, and make sure the product always works.
• Allow developers to write E2E tests for any feature needed while supporting all platforms.
• Create tools for developers to work locally and on developer stage and allow them easier troubleshoot and test the code before merge.
• Maintain and improve our Back office system to serve the SEs and Sales.
• Create automated processes to improve the DevEx (Github actions, etc.).

What you need to have:

• 5+ years of development experience, including writing integration tests E2E.
• 2+ years of experience as an Automation Infrastructure engineer.
• Experience in writing automation pipelines (Jenkins and GitHub).
• Experience working with multi-cloud, a strong understanding of how servers communicate.
• Experience in monitoring, working with Grafana, SQL, etc.
• Familiarity with DevOps tools (Kubernetes, Dockers, Terraform, etc.).
• Experience developing in C# and Python - Advantage!

Island is hiring!

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise. And we’re always looking for world-class human beings to join us.

As a Senior DevEx Engineer at Island, you will have the opportunity to work closely with our core developers to improve their cadence, effectiveness and quality using cutting-edge technologies, working on top of one of the largest open-source code bases - Chromium.

You will be responsible for designing and implementing a high-quality CI pipeline and monitoring tools to ensure the stability and security of our product.

In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great opportunity for someone who is looking to make a big impact in a dynamic and fast-paced environment.

Some key responsibilities for this position include:

• Making development on top of Chromium efficient and seamless for low level developers.
• Develop and maintain our CI/CD pipelines to ensure smooth and efficient releases
• Work closely with developers to empower the dev experience on various operating systems - Windows, Mac, Linux, Android and iOS
• Design, implement, and maintain our production infrastructure, including our multi-cloud-based systems and servers
• Utilizing cloud technologies such as AWS and Kubernetes to deploy and scale Island’s product
• Building and maintaining monitoring tools to ensure the stability and security of our product
• Collaborating with the team to identify and troubleshoot issues in the production environment

• 5+ years of experience as a DevEx or DevOps Engineer, preferably in a startup environment
• Experience with at least two of these languages: Python/C/C++/Groovy
• Strong skills with a variety of DevOps monitoring and alerting tools
• Low-level background and solid operating system knowledge with a passion to os internals
• Service-oriented attitude, team player, fast self-learning individual, and problem solver
• Experience with Agents or Endpoint product pipelines, installation, packaging, signing, and distribution - Huge advantage!

If you are a skilled DevOps Engineer with experience working with the latest technologies and a desire to work in a startup environment, we encourage you to apply for this exciting opportunity!

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

As a Senior DevOps Engineer at Island, you will have the opportunity to work with cutting-edge technology such as Kubernetes, AWS, and Terraform to build and maintain our enterprise browser product. You will be responsible for designing and implementing a high-quality CI pipeline and monitoring tools to ensure the stability and security of our product.

In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great opportunity for someone who is looking to make a big impact in a dynamic and fast-paced environment.

Some key responsibilities for this position include:

• Design, implement and maintain our production infrastructure, including our multi-cloud-based systems and servers
• Develop and maintain our CI/CD pipelines to ensure smooth and efficient releases
• Utilizing cloud technologies such as AWS and Kubernetes to deploy and scale Island’s product
• Building and maintaining monitoring tools to ensure the stability and security of our product
• Collaborating with the team to identify and troubleshoot issues in the production environment

• 5+ years of experience as a DevOps Engineer, preferably in a startup environment
• Experience working with AWS
• Terraform hands-on experience
• 5+ years of production experience with Kubernetes including using open-source solutions from the ecosystem
• Skills with at least one of these languages: Python/C#/Typescript/Go
• Strong skills with a variety of monitoring and alerting tools
• Service-oriented attitude, team player, fast self-learning individual and problem solver

If you are a skilled DevOps Engineer with experience working with the latest technologies and a desire to work in a startup environment, we encourage you to apply for this exciting opportunity!

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

We’re expanding in all directions. If you want in, ask yourself these 3 questions:

• Does making iconic tech for the biggest companies on earth sound thrilling?
• Do others consider me an expert at what I do?
• Am I a quick learner, team player, and genuinely good person

If so, keep reading. This might be the opportunity both of us have been waiting for.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

Led by experienced leaders of the enterprise security and browser technology space and backed by leading venture funds -- Sequoia Capital, Cyberstarts, Insight Partners and Stripes Capital -- Island is redefining the future of work for some of the largest, most respected enterprises in the world.

We’ve researched every corner of the modern enterprise. Built industry-defining tech like anti-virus software and browser isolation. Delivered products like DLP and proxies to millions worldwide.

But what we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work.

The challenges, the complexity, the scale - this is bigger than everything we’ve done before. Combined.

Send us your story\CV - let’s talk.

Are you a mobile tech expert who thrives while being the domain owner of your company? We're seeking passionate individuals who live and breathe mobile technology and are ready to dive into the depths of complex challenges.

In this role, you'll be pioneering the development of next-gen mobile browsers, immersing yourself in the nuances of the mobile domain. Your deep understanding of Swift and iOS will be your toolkit as you explore and innovate in this high-complexity environment!

If you're the kind of person who loves to explore uncharted territories and has a knack for research or reverse engineering, we want you on our team. Let's push the boundaries of mobile tech together!

What you’ll do:

Your day-to-day will be all about solving a variety of challenges end-to-end: researching possible capabilities and solutions that our clients would love, designing them with product, UX and UI teams, coding those features and completing with tests and performance monitoring.

Our browser is based on an open-source solution, so you’ll also modify and enhance existing features in the browser for better usability, performance and/or security.

What you need to have:

• Fluent in Swift/Objective C
• Experienced with low level design practices
• Proven experience in large scale project (SDKs or apps)
• Experienced with writing tests (unit testing and/or Automation/Instrumentation)
• Experienced with CI/CD
• Deep understanding of the iOS operating system (multithreading, ARC memory management, swizzling etc.)

We’d love if you have:

• Deep understanding of WebKit APIs
• Research or Reverse engineering experience - huge advantage!
• Experience in Mobile Security (secured enclave, keychain, biometrics)
• Experience with building SDKs/working on open-source code
• Experience with C++ or C
• Experience with JavaScript
• Experience with implementing cross-platform logic

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

We’re expanding in all directions. If you want in, ask yourself these 3 questions:

• Does making iconic tech for the biggest companies on earth sound thrilling?
• Do others consider me an expert at what I do?
• Am I a quick learner, team player, and genuinely good person

If so, keep reading. This might be the opportunity both of us have been waiting for.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

Led by experienced leaders of the enterprise security and browser technology space and backed by leading venture funds -- Sequoia Capital, Cyberstarts, Insight Partners and Stripes Capital -- Island is redefining the future of work for some of the largest, most respected enterprises in the world.

We’ve researched every corner of the modern enterprise. Built industry-defining tech like anti-virus software and browser isolation. Delivered products like DLP and proxies to millions worldwide.

But what we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work.

The challenges, the complexity, the scale - this is bigger than everything we’ve done before. Combined.

Send us your story\CV - let’s talk.

Build the Future of Enterprise Software with Us

We’re a team of passionate, high-caliber engineers and professionals from diverse backgrounds, united by a mission: to reinvent the modern workplace with technology that is both powerful and elegant. We believe great teams are built on talent, collaboration, and shared purpose—not just resumes. If you thrive on solving complex engineering challenges, building rock-solid software, and working with smart, driven people, you might be exactly who we’re looking for.

Ask Yourself:

• Do I care deeply about writing clean, scalable, and maintainable code?
• Do I take pride in building software that meets the highest standards of quality and reliability?
• Do I enjoy collaborating with other top-talented engineers to push boundaries and create something truly impactful?

If you answered yes, let’s talk. This might be the opportunity both of us have been waiting for.

What We’re Building

Island is redefining the enterprise browser experience—where security, usability, and enterprise control coexist seamlessly. By embedding core security and IT needs directly into the browser, we empower organizations with complete control while delivering the familiar, smooth Chromium-based experience users expect. Our customers include some of the world’s top companies, and we’re now tackling an even bigger challenge: creating the ultimate secure workspace for the modern enterprise.

Why Join Us?

• Collaborate with Brilliant Engineers: Work with professionals who value clean architecture, maintainable code, and long-term scalability.
• Innovate with Modern Cloud Technologies: Focus on performance, resilience, and security at scale.
• Commit to Quality: Build testable, high-quality software in an environment that prizes automation and best practices.
• Solve Complex Challenges: Tackle problems at the intersection of security, infrastructure, and user experience.
• Hybrid Work Environment: Enjoy the best of both worlds with our flexible, hybrid model based in a vibrant office in the Warsaw city center.

If you're excited by the idea of shaping the future of enterprise work—where security and productivity go hand in hand—we’d love to hear from you.

• Core Engineering Expertise: Deep understanding of software engineering fundamentals including test automation, dependency injection, software architecture, and SOLID principles.
• Language-Agnostic Skills: Ability to master and apply key engineering concepts regardless of programming language.
• Proven Track Record: Significant experience delivering robust, scalable software in complex environments.
• Mentorship & Leadership: Experience mentoring junior engineers and leading by example in collaborative team settings.
• Problem Solving: Strong analytical skills to break down complex problems and architect effective, efficient solutions.
• Adaptability: Comfortable with evolving technologies and agile development practices.

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

We’re expanding in all directions. If you want in, ask yourself these 3 questions:

• Does making iconic tech for the biggest companies on earth sound thrilling?
• Do others consider me an expert at what I do?
• Am I a quick learner, team player, and genuinely good person

If so, keep reading. This might be the opportunity both of us have been waiting for.

Island, the Enterprise Browser, is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

Led by experienced leaders of the enterprise security and browser technology space and backed by leading venture funds -- Sequoia Capital, Cyberstarts, Insight Partners and Stripes Capital -- Island is redefining the future of work for some of the largest, most respected enterprises in the world.

We’ve researched every corner of the modern enterprise. Built industry-defining tech like anti-virus software and browser isolation. Delivered products like DLP and proxies to millions worldwide.

But what we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work.

The challenges, the complexity, the scale - this is bigger than everything we’ve done before. Combined.

Send us your story/CV - let’s talk.

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

We’re expanding in all directions. If you want in, ask yourself these 3 questions:

• Does making iconic tech for the biggest companies on earth sound thrilling?
• Do others consider me an expert at what I do?
• Am I a quick learner, team player, and genuinely good person

If so, keep reading. This might be the opportunity both of us have been waiting for.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

Led by experienced leaders of the enterprise security and browser technology space and backed by leading venture funds -- Sequoia Capital, Cyberstarts, Insight Partners and Stripes Capital -- Island is redefining the future of work for some of the largest, most respected enterprises in the world.

We’ve researched every corner of the modern enterprise. Built industry-defining tech like anti-virus software and browser isolation. Delivered products like DLP and proxies to millions worldwide.

But what we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work.

The challenges, the complexity, the scale - this is bigger than everything we’ve done before. Combined.

Send us your story\CV - let’s talk.

We are seeking a seasoned and dynamic HR Generalist with 5 to 7 years of professional experience to join our Human Resources team. The ideal candidate will play a pivotal role in managing and supporting a wide range of HR functions, including employee relations, recruitment, compliance, benefits administration, and organizational development. This position requires a proactive, detail-oriented, and results-driven individual who thrives in a fast-paced environment.

Key Responsibilities

Leave of Absence

• Work with Trinet (our PEO) to assist employees with their leaves of absence, including state and federal forms/requirements.

Benefits Administration

• Work with Trinet (our PEO) on employee benefits programs, including health insurance, retirement plans, and wellness initiatives.
• Serve as a point of contact for employee benefits inquiries and issue resolution.

Compliance and Policies

• Ensure compliance with federal, state, and local labor laws and regulations.
• Assist in updating and implementing HR policies, procedures, and employee handbooks.

Employee Relations

• Act as a trusted advisor to employees and managers, addressing employee concerns and resolving conflicts professionally.
• Promote a positive and inclusive workplace culture through proactive engagement and conflict resolution.

Performance Management

• Facilitate performance review processes
• Collaborate with managers to identify and address employee development needs.

Training and Development

• Coordinate training programs to support employee skill development and organizational goals.

HR Metrics and Reporting

• Analyze HR metrics to track trends and develop actionable insights.
• Prepare reports on turnover, absenteeism, and other key HR indicators for leadership review.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 5-7 years of experience in a generalist HR role, preferably in a mid to large-sized organization.
• Strong knowledge of employment laws, labor regulations, and HR best practices.
• Proficient in HRIS
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to handle sensitive and confidential information with discretion.

As a Help-Desk Engineer at Island, you’ll play a crucial role in keeping our IT operations running smoothly, ensuring employees have the technical support they need to be productive. Your day-to-day will involve providing IT support to our team across MacOS, Windows, Google Suite, Microsoft 365, and Azure environments. You’ll troubleshoot and resolve issues, manage user accounts with Okta and Azure AD, and ensure security with tools like Crowdstrike. You’ll take part in key IT and Security projects, and assist with employee onboarding/offboarding, system upgrades, hardware setups, such as networking gear, Zoom rooms and more. You’ll also handle help desk tickets, monitor system performance, and document processes to improve efficiency.

What you’ll do:

• Provide technical support to company employees (local and global)
• Troubleshoot hardware, software, network, and communication issues
• Manage users and permissions in Okta, Google Workspace, Hibob, and other SaaS tools
• Handle support tickets via ticketing system (e.g., JSM, ServiceNow)
• Install, configure, and maintain computers, printers, and peripheral devices
• Employee onboardings and setup assistance
• 
  
• Document technical issues, solutions, and process improvements

What you need to have:

• Excellent problem-solving and customer service skills
• Eager to learn and develop new skills
• 3+ years of experience in a similar role within a tech company
• Strong knowledge of MacOS & Windows environments
• Understanding of Networking (TCP/IP, VPN, DNS, DHCP)
• Experience with Okta, Hibob, Google Workspace, and Office 365
• Familiarity with ticketing systems (e.g., JSM, ServiceNow) – advantage

High level of English (supporting global teams)

Island is hiring!

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise. And we’re always looking for world-class human beings (not resumes) to join the movement.

Island has been chosen as one of LinkedIn's Top Startups of 2024 in Dallas.

In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great opportunity for someone who is looking to make a big impact in a dynamic and fast-paced environment.

As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey.

We are looking for engineers whose customer obsession is in their DNA and who possess a strong eagerness to learn, evolve and become experts in our cutting-edge technologies.

This position is Dallas-based.

Responsibilities:

• Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat).
• Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance.
• Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly.
• Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use.
• Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions.
• Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics.
• Ability to work off-hours when needed.

• This position is Dallas-based.
• 5+ years of hands-on experience in support roles, working directly with enterprise customers.
• 5+ years of proven experience in troubleshooting methodologies and problem-solving skills.
• 3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere.
• In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem.
• Expertise in OS systems, including, Windows, Mac and Linux.
• Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol.
• 5+ years of experience with IT tasks like installing virtual machines and configuring IT environments.
• 5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira).
• 3+ years of experience working with Log systems like Coralogix, and Sentry.
• Advantage - Bachelor's degree in Computer Science, Engineering, or a related field.

Island is hiring!

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise. And we’re always looking for world-class human beings (not resumes) to join the movement.

In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great opportunity for someone who is looking to make a big impact in a dynamic and fast-paced environment.

As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey.

We are looking for engineers whose customer obsession is in their DNA and who possess a strong eagerness to learn, evolve and become experts in our cutting-edge technologies.

Responsibilities:

• Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat).
• Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance.
• Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly.
• Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use.
• Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions.
• Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics.
• Ability to work off-hours when needed.

• 5+ years of hands-on experience in support roles, working directly with enterprise customers.
• 5+ years of proven experience in troubleshooting methodologies and problem-solving skills.
• 3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere.
• In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem.
• Expertise in OS systems, including, Windows, Mac and Linux.
• Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol.
• 5+ years of experience with IT tasks like installing virtual machines and configuring IT environments.
• 5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira).
• 3+ years of experience working with Log systems like Coralogix, and Sentry.
• Advantage - Bachelor's degree in Computer Science, Engineering, or a related field.

Island is hiring!

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise. And we’re always looking for world-class human beings (not resumes) to join the movement.

Island has been chosen as one of LinkedIn's Top Startups of 2024 in Dallas.

In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great opportunity for someone who is looking to make a big impact in a dynamic and fast-paced environment.

As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey.

We are looking for engineers whose customer obsession is in their DNA and who possess a strong eagerness to learn, evolve and become experts in our cutting-edge technologies.

Responsibilities:

• Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat).
• Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance.
• Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly.
• Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use.
• Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions.
• Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics.
• Ability to work off-hours when needed.

• 5+ years of hands-on experience in support roles, working directly with enterprise customers.
• 5+ years of proven experience in troubleshooting methodologies and problem-solving skills.
• 3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere.
• In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem.
• Expertise in OS systems, including, Windows, Mac and Linux.
• Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol.
• 5+ years of experience with IT tasks like installing virtual machines and configuring IT environments.
• 5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira).
• 3+ years of experience working with Log systems like Coralogix, and Sentry.
• Advantage - Bachelor's degree in Computer Science, Engineering, or a related field.