Join the Island

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

What we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work.

What you’ll do:

• Be part of an R&D group of tech savvies responsible for end-to-end feature development, from research and design to production.
• Dive deep into the huge open code base of Chromium, research and define solutions for real-world enterprise problems, and help our customer security and productivity.
• Work closely with product, web developers, security, and field engineers to push forward Island solutions.
• React and interact with real customers and real enterprise challenges.
• Research low level Android technologies to build innovative solutions on top of the Chromium code base.

What you need to have:

• 5+ years of software development experience, with emphasis on networking-based applications.
• Solid experience with object-oriented languages including C/C++ & Java/Kotlin.
• Experience with Android app development.
• Experience with developing large-scale, real-time complex software system.

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

We’re expanding in all directions. If you want in, ask yourself these 3 questions:

• Does making iconic tech for the biggest companies on earth sound thrilling?
• Do others consider me an expert at what I do?
• Am I a quick learner, team player, and genuinely good person

If so, keep reading. This might be the opportunity both of us have been waiting for.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

Led by experienced leaders of the enterprise security and browser technology space and backed by leading venture funds -- Sequoia Capital, Cyberstarts, Insight Partners and Stripes Capital -- Island is redefining the future of work for some of the largest, most respected enterprises in the world.

We’ve researched every corner of the modern enterprise. Built industry-defining tech like anti-virus software and browser isolation. Delivered products like DLP and proxies to millions worldwide.

But what we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work. The challenges, the complexity, the scale - this is bigger than everything we’ve done before. Combined.

Send us your CV - let’s talk.

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

What we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work.

What you’ll do:

• Be part of an R&D group of tech savvies responsible for end-to-end feature development, from research and design to production.
• Dive deep into the huge open code base of Chromium, research and define solutions for real-world enterprise problems and help our customer security and productivity.
• Work closely with product, web developers, security, and field engineers to push forward Island solutions.
• React and interact with real customers and real enterprise challenges.

What you need to have

• 6+ years of hands-on software low-level development experience in C++ or C (preferably using modern standards).
• Deep understanding of systems internals and/or low-level research background.
• Experienced with low-level design practices.
• Experience with developing large-scale, real-time multi-platform systems (Windows, macOS, Linux).

We’d love it if you have

• Good knowledge of network protocols and network topologies.
• Understanding of web browsing concepts like sandboxing, profiles, CSP, certificate handling, etc.
• Past experience with Chromium code base or extension development.

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

Island, the Enterprise Browser, is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile while delivering a smooth user experience.

What we’re building now – it’s not just another solution. It’s a whole new chapter for enterprise work.

What you’ll do:

• Be part of an R&D group of tech-savvy professionals responsible for end-to-end feature development, from research and design to production.
• Dive deep into the intricacies of network protocols and performance, developing solutions for real-world enterprise problems and enhancing customer security and productivity.
• Work closely with product teams, web developers, security experts, and field engineers to advance Island’s solutions.
• React and interact with real customers, addressing real enterprise challenges and ensuring optimal performance and scalability.

What you need to have:

• Minimum of 4 years of hands-on software development experience in Golang and/or modern C++/Rust.
• Deep understanding of networking & systems internals.
• Experienced with low-level design practices.
• Experience with developing large-scale, real-time multi-platform systems (Windows, macOS, Linux).
• Strong knowledge of network protocols (IP, TCP, UDP, SSL), routing, and network performance optimizations.
• 'Can-do, tackle any challenge head-on' attitude

We’d love it if you have:

• Good understanding of network topologies and infrastructure.
• Experience with network security practices and technologies.
• Understanding of web browsing concepts like sandboxing, profiles, CSP, certificate handling, etc.
• Experience with cloud native technologies and architecture

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

What you will do:

• Improve RnD velocity by finding ways to improve CI stability and performance.
• Build and maintain CI pipelines that will deliver a high-quality standard of code to our customers.
• Create monitoring tools and metrics to understand the RnD pain points, find production issues, and make sure the product always works.
• Allow developers to write E2E tests for any feature needed while supporting all platforms.
• Create tools for developers to work locally and on developer stage and allow them easier troubleshoot and test the code before merge.
• Maintain and improve our Back office system to serve the SEs and Sales.
• Create automated processes to improve the DevEx (Github actions, etc.).

What you need to have:

• 5+ years of development experience, including writing integration tests E2E.
• 2+ years of experience as an Automation Infrastructure engineer.
• Experience in writing automation pipelines (Jenkins and GitHub).
• Experience working with multi-cloud, a strong understanding of how servers communicate.
• Experience in monitoring, working with Grafana, SQL, etc.
• Familiarity with DevOps tools (Kubernetes, Dockers, Terraform, etc.).
• Experience developing in C# and Python - Advantage!

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

As a Senior DevOps Engineer at Island, you will have the opportunity to work with cutting-edge technology such as Kubernetes, AWS, and Terraform to build and maintain our enterprise browser product. You will be responsible for designing and implementing a high-quality CI pipeline and monitoring tools to ensure the stability and security of our product.

In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great opportunity for someone who is looking to make a big impact in a dynamic and fast-paced environment.

Some key responsibilities for this position include:

• Design, implement and maintain our production infrastructure, including our multi-cloud-based systems and servers
• Develop and maintain our CI/CD pipelines to ensure smooth and efficient releases
• Utilizing cloud technologies such as AWS and Kubernetes to deploy and scale Island’s product
• Building and maintaining monitoring tools to ensure the stability and security of our product
• Collaborating with the team to identify and troubleshoot issues in the production environment

• 5+ years of experience as a DevOps Engineer, preferably in a startup environment
• Experience working with AWS
• Terraform hands-on experience
• 5+ years of production experience with Kubernetes including using open-source solutions from the ecosystem
• Skills with at least one of these languages: Python/C#/Typescript/Go
• Strong skills with a variety of monitoring and alerting tools
• Service-oriented attitude, team player, fast self-learning individual and problem solver

If you are a skilled DevOps Engineer with experience working with the latest technologies and a desire to work in a startup environment, we encourage you to apply for this exciting opportunity!

Island is hiring!

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise. And we’re always looking for world-class human beings to join us.

As a Senior DevOps Engineer at Island, you will have the opportunity to work closely with cutting-edge technologies for development, distribute, and update products on top of one of the largest open-source code bases - Chromium.

You will be responsible for designing and implementing a high-quality CI pipeline and monitoring tools to ensure the stability and security of our product.

In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great opportunity for someone who is looking to make a big impact in a dynamic and fast-paced environment.

Some key responsibilities for this position include:

• Develop and maintain our CI/CD pipelines to ensure smooth and efficient releases
• Work closely with developers to empower the dev experience on various operating systems - Windows, Mac, Linux, Android and iOS
• Design, implement, and maintain our production infrastructure, including our multi-cloud-based systems and servers
• Utilizing cloud technologies such as AWS and Kubernetes to deploy and scale Island’s product
• Building and maintaining monitoring tools to ensure the stability and security of our product
• Collaborating with the team to identify and troubleshoot issues in the production environment

• 5+ years of experience as a DevOps Engineer, preferably in a startup environment
• Experience with at least two of these languages: Python/C/C++/Groovy
• Strong skills with a variety of DevOps monitoring and alerting tools
• Low-level background and solid operating system knowledge with a passion to os internals
• Service-oriented attitude, team player, fast self-learning individual, and problem solver
• Experience with Agents or Endpoint product pipelines, installation, packaging, signing, and distribution - Huge advantage!

If you are a skilled DevOps Engineer with experience working with the latest technologies and a desire to work in a startup environment, we encourage you to apply for this exciting opportunity!

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

We’re expanding in all directions. If you want in, ask yourself these 3 questions:

• Does making iconic tech for the biggest companies on earth sound thrilling?
• Do others consider me an expert at what I do?
• Am I a quick learner, team player, and genuinely good person

If so, keep reading. This might be the opportunity both of us have been waiting for.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

Led by experienced leaders of the enterprise security and browser technology space and backed by leading venture funds -- Sequoia Capital, Cyberstarts, Insight Partners and Stripes Capital -- Island is redefining the future of work for some of the largest, most respected enterprises in the world.

We’ve researched every corner of the modern enterprise. Built industry-defining tech like anti-virus software and browser isolation. Delivered products like DLP and proxies to millions worldwide.

But what we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work.

The challenges, the complexity, the scale - this is bigger than everything we’ve done before. Combined.

Send us your story\CV - let’s talk.

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

What you’ll do:

Your day-to-day will be all about solving a variety of challenges end-to-end: researching possible capabilities and solutions that our clients would love, designing them with product, UX and UI teams, coding those features and completing with tests and performance monitoring.

Our browser is based on an open-source solution, so you’ll also modify and enhance existing features in the browser for better usability, performance and/or security.

What you need to have:

• Fluent in Swift/Objective C
• Experienced with low level design practices
• Proven experience in large scale project (SDKs or apps)
• Fluent in MVVM, familiar with Reactive programming (Rx/Combine)
• Experienced with writing tests (unit testing and/or Automation/Instrumentation)
• Experienced with CI/CD
• Deep understanding of multithreading and ARC memory management

We’d love if you have:

• Experience in Mobile Security (secured enclave, keychain, biometrics)
• Experience with building SDKs/working on open-source code
• Experience with JavaScript in web frontend or React Native
• Experience with implementing cross-platform logic using JSCore
• Deep understanding of WebKit APIs
• Experienced with swizzling

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise. And we’re always looking for world-class human beings (not resumes) to join the movement.

As a QA engineer, you will take part in ensuring the overall quality of our product, through manual testing, allowing us to deliver a high-quality product to our customers at a fast pace. You will also become a source of deep knowledge of the product and work alongside our amazing R&D team.

As part of this role, you will:

• Plan and execute manual testing of our product as part of new version releases.
• Engage with developers to define manual test plans for major features and take part in performing manual testing.
• Consult and advise on our automation testing infrastructure by writing automation test plans (both end-to-end and component-level) using various technologies.
• Understand Enterprise customers’ use cases and environment setup to adapt our testing plans to fit real-world scenarios

• 5+ years of experience in manual testing
• Experience in testing Client/Server and Web Based applications under different browsers and Operating Systems
• Familiarity with web applications and debugging tools
• Familiarity with GIT, JIRA, Zephyr
• Deep knowledge of network protocols - Advantage
• Experience with UI/Web manual/automation testing - Advantage
• A degree in computer science or related field - Advantage

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

We’re expanding in all directions. If you want in, ask yourself these 3 questions:

• Does making iconic tech for the biggest companies on earth sound thrilling?
• Do others consider me an expert at what I do?
• Am I a quick learner, team player, and genuinely good person

If so, keep reading. This might be the opportunity both of us have been waiting for.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

Led by experienced leaders of the enterprise security and browser technology space and backed by leading venture funds -- Sequoia Capital, Cyberstarts, Insight Partners and Stripes Capital -- Island is redefining the future of work for some of the largest, most respected enterprises in the world.

We’ve researched every corner of the modern enterprise. Built industry-defining tech like anti-virus software and browser isolation. Delivered products like DLP and proxies to millions worldwide.

But what we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work.

The challenges, the complexity, the scale - this is bigger than everything we’ve done before. Combined.

Send us your story\CV - let’s talk.

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

We’re expanding in all directions. If you want in, ask yourself these 3 questions:

• Does making iconic tech for the biggest companies on earth sound thrilling?
• Do others consider me an expert at what I do?
• Am I a quick learner, team player, and genuinely good person

If so, keep reading. This might be the opportunity both of us have been waiting for.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect.

Led by experienced leaders of the enterprise security and browser technology space and backed by leading venture funds -- Sequoia Capital, Cyberstarts, Insight Partners and Stripes Capital -- Island is redefining the future of work for some of the largest, most respected enterprises in the world.

We’ve researched every corner of the modern enterprise. Built industry-defining tech like anti-virus software and browser isolation. Delivered products like DLP and proxies to millions worldwide.

But what we’re building now - it’s not another solution. It’s a whole new chapter for enterprise work.

The challenges, the complexity, the scale - this is bigger than everything we’ve done before. Combined.

Send us your story\CV - let’s talk.

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth user experience.

What you’ll do:

• Be part of an R&D group of tech savvies responsible for end-to-end feature development, from research and design to production.
• Research low level OS technologies to build cutting edge security solutions that will help our large customer base.
• Design and implement critical components, including kernel drivers and user-mode OS-related infrastructures.
• Participate in researching advanced technologies and their implications on connectivity and security.
• Work closely with product, developers, security, and field engineers to push forward Island solutions.

What you need to have:

• Minimum of 4 years of hands-on software development experience in C++ or C (preferably using modern standards).
• Deep understanding of Windows internals and/or low-level research background.
• Experience with Windows kernel drivers - Big advantage.
• Experience with developing large-scale, real-time multi-platform systems (Windows, macOS, Linux).

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

What you’ll do:

Your day-to-day will involve providing IT support to our team across Windows, macOS, Google Suite, Microsoft 365, and Azure environments. You’ll troubleshoot and resolve issues, manage user accounts with Okta and Azure AD, and ensure security with tools like Crowdstrike. You’ll lead key IT and Security projects, and assist with employee onboarding/offboarding, system upgrades, hardware setups, such as networking gear, Zoom rooms and more. You’ll also handle help desk tickets, monitor system performance, and document processes to improve efficiency.

What you need to have:

• Strong experience with Windows, macOS, and mobile device management
• Expertise in Google Suite, Microsoft 365, Azure Active Directory, and Okta, Excellent troubleshooting and communication skills.
• Strong security sense
• Ability to work autonomously and solve issues efficiently, Lead projects and manage IT assets.
• knowledge in Security systems such as Falcon Crowdstrike and Microsoft Defender.
• SaaS Management experience and automation skills.

We’d love if you have:

• Experience with Cloud infrastructure management (AWS, Azure and GCP)
• Experience with Okta workflows
• Experience with Zoom Room systems
• Experience with networking (DNS, DHCP, VPNs, Access Points)
• Knowledge in APIs and Scripting experience
• IT certifications (CompTIA, Google Workspace, Microsoft, etc.)
• Experience with monitoring systems 

 If so, keep reading. This might be the opportunity both of us have been waiting for.

Marketing Data Analyst

Are you passionate about turning complex data into actionable insights? Do you have a knack for using advanced statistical modeling techniques to drive strategic business decisions? If so, we’d love to meet you!

About the Role:

As a Marketing Data Analyst at island.io, you will play a crucial role in developing and implementing innovative data-driven solutions. Your expertise will help us optimize processes and make informed decisions that shape our business strategy. You’ll be responsible for translating complex analytical findings into easily understandable insights for our non-technical stakeholders.

Key Responsibilities:

• Leverage advanced statistical modeling techniques to extract actionable insights from complex data sets.
• Develop sophisticated segmentation strategies to enhance our marketing efforts.
• Manage data import, cleansing, appending, and quality assurance tasks meticulously.
• Translate complex analytical findings into clear, actionable insights for non-technical stakeholders.
• Optimize processes and drive strategic business decisions through data analysis.
• Collaborate with various teams to implement data-driven solutions.

What We’re Looking For:

• Expertise in database management, data analysis, and project execution.
• Ability to develop and implement innovative data-driven solutions.
• Strong communication skills to effectively convey complex findings to non-technical stakeholders.
• A proactive approach to problem-solving and process optimization.

Why Join Us?

At island.io, we believe in the power of data to transform businesses. This role offers a unique opportunity to expand beyond just data analysis. You’ll have the chance to get involved in and own other aspects of marketing, including account-based marketing programs, email marketing, business development planning, and digital marketing analysis.

If you’re ready to make a significant impact and grow with us, we’d love to hear from you! Apply today and let’s shape the future of marketing together.

We’re a team of hungry, SUPER TECHNICAL, customer-obsessed high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise. And we’re always looking for world-class professionals to join the movement.

• If you love technology and you love making an impact
• If you are very technical and have a background in Engineering/Research (Ex CTOs/Eng leads/ Analysts/ Offensive/ Reversers etc)

Your place is with us!

At Island the product manager's job is unlike any other company, working with the best engineering team in the world, we can focus on what matters.

In this role, you'll:

• Define and drive the product vision, strategy, and roadmap for Island's enterprise browser.
• Impact Island's business while solving real problems and work daily with huge clients such as the TOP banks / airlines / hospitals / pharma / retail / tech companies in the world.
• Own an entire area or product line, managing it like you're the CEO of a startup within the company.
• Collaborate with the development team to solve complex engineering challenges.
• Work closely with the engineering, design, sales and field teams.
• Provide deep technical outbound work, working with HIGHLY technical customers.

Qualifications:

• Previous experience as a CTO, Engineering Leader, Security Expert, Researcher or Data Analyst is a must.
• Experience working on IT, Security or B2C products - Data protection, EDR, Cloud security, Digital employee experience, mobile & end-user applications.
• Proven experience in a startup or fast-paced environment, preferably in product management.
• Strong verbal and written communication skills, with the ability to articulate complex technical concepts to highly technical stakeholders.

Island is hiring!

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise. And we’re always looking for world-class human beings (not resumes) to join the movement.

Island has been chosen as one of LinkedIn's Top Startups of 2024 in Dallas.

In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great opportunity for someone who is looking to make a big impact in a dynamic and fast-paced environment.

As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey.

We are looking for engineers whose customer obsession is in their DNA and who possess a strong eagerness to learn, evolve and become experts in our cutting-edge technologies.

This position is Dallas-based.

Responsibilities:

• Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat).
• Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance.
• Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly.
• Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use.
• Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions.
• Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics.
• Ability to work off-hours when needed.

• This position is Dallas-based.
• 5+ years of hands-on experience in support roles, working directly with enterprise customers.
• 5+ years of proven experience in troubleshooting methodologies and problem-solving skills.
• 3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere.
• In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem.
• Expertise in OS systems, including, Windows, Mac and Linux.
• Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol.
• 5+ years of experience with IT tasks like installing virtual machines and configuring IT environments.
• 5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira).
• 3+ years of experience working with Log systems like Coralogix, and Sentry.
• Advantage - Bachelor's degree in Computer Science, Engineering, or a related field.

Island is hiring!

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise. And we’re always looking for world-class human beings (not resumes) to join the movement.

In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great opportunity for someone who is looking to make a big impact in a dynamic and fast-paced environment.

As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey.

We are looking for engineers whose customer obsession is in their DNA and who possess a strong eagerness to learn, evolve and become experts in our cutting-edge technologies.

Responsibilities:

• Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat).
• Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance.
• Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly.
• Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use.
• Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions.
• Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics.
• Ability to work off-hours when needed.

• 5+ years of hands-on experience in support roles, working directly with enterprise customers.
• 5+ years of proven experience in troubleshooting methodologies and problem-solving skills.
• 3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere.
• In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem.
• Expertise in OS systems, including, Windows, Mac and Linux.
• Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol.
• 5+ years of experience with IT tasks like installing virtual machines and configuring IT environments.
• 5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira).
• 3+ years of experience working with Log systems like Coralogix, and Sentry.
• Advantage - Bachelor's degree in Computer Science, Engineering, or a related field.

Island is hiring!

We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise. And we’re always looking for world-class human beings (not resumes) to join the movement.

Island has been chosen as one of LinkedIn's Top Startups of 2024 in Dallas.

In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great opportunity for someone who is looking to make a big impact in a dynamic and fast-paced environment.

As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey.

We are looking for engineers whose customer obsession is in their DNA and who possess a strong eagerness to learn, evolve and become experts in our cutting-edge technologies.

Responsibilities:

• Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat).
• Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance.
• Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly.
• Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use.
• Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions.
• Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics.
• Ability to work off-hours when needed.

• 5+ years of hands-on experience in support roles, working directly with enterprise customers.
• 5+ years of proven experience in troubleshooting methodologies and problem-solving skills.
• 3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere.
• In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem.
• Expertise in OS systems, including, Windows, Mac and Linux.
• Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol.
• 5+ years of experience with IT tasks like installing virtual machines and configuring IT environments.
• 5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira).
• 3+ years of experience working with Log systems like Coralogix, and Sentry.
• Advantage - Bachelor's degree in Computer Science, Engineering, or a related field.