WWLW Ep. 9: The case of visibility for BPO staff

What we know

Glenn is working with a fast-growing FinTech company that offers app-based retail banking and payment services. This company works with several business process outsourcing (BPO) companies to fulfill various aspects of customer service and support functions. By its nature, this means that employees of the BPOs need access to customer records and other operational systems. With sensitive information crossing organizational lines, robust security and full visibility is critical.

What we learned

Before working with Glenn, this organization was using virtual desktop environments to extend access. As is often the case, the virtualization setup gave end-users a sub par experience and it didn’t do much to solve their visibility challenge.

What happened next

With Island, this company was able to rethink how they work with BPOs and extend access to the BPO employees. Instead of a complex virtualization platform that inherently adds latency to the user, the Enterprise Browser offers secure access and frictionless performance. Now the financial organization has the visibility they need, along with robust security controls to safely offer access to critical information.

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