WWLW Ep. 7: The case of the happy call center users

What we know

Dean Carey is working with a customer in the financial asset management industry. Information security is critical to safeguard their assets and customer data, and this company is very thoughtful about how security tools can impact their end-users.

What we learned 

When Dean showed them the Island Enterprise Browser, they saw a natural fit for implementing strong security controls in a way that enhances the user experience, rather than adding friction. Their first area of focus was building a home screen experience for their users with all the apps and resources at the ready and displayed with familiar branding. From there, they configured a number of browser extensions to automatically load without user intervention. When they showed it to the teams responsible for their call center, the reaction was immediately positive. 

What happened next 

The call center employees picked up on the convenience and productivity gains right away and gladly switched to the Island Enterprise Browser. This was a huge win for the security team, as they could deliver end-user benefits alongside their security controls. Word traveled quickly within the company, and now more departments are rolling out the Enterprise Browser with enhancements that align to their specific business workflows.