WWLW Ep. 10: The case of the automated onboarding

What we know

Matt is working with one of Europe’s largest insurance companies. This organization has a challenge with onboarding and offboarding insurance agents. As is common in the industry, agents may join and leave the firm within the span of months. This degree of turnover makes onboarding efficiency critical. Add to that the sensitive nature of the customer and financial records that agents work with every day and the challenge is compounded.  

What we learned

This organization had tried several solutions to their onboarding challenge, including physically shipping laptops all around the continent or using a virtualized desktop solution. Everything they had tried came with a serious drawback — it was too slow, too expensive, or both. This pushed the team to expand their search further and connect with Matt and the Island team. From the first meeting with a hands-on demo, they knew that the Enterprise Browser was the right solution.

What happened next

Using Island, the Enterprise Browser, allowed the firm to reimagine their agent onboarding process. Now, instead of configuring and shipping laptops or going through a complex virtual desktop setup, new agents simply download Island on whatever computer they prefer to use and login with their credentials. They can immediately access all the applications they need to complete their work. All the sensitive customer and financial data is protected within the Enterprise Browser and can’t leak out. When an agent leaves, the offboarding process is done in seconds by deactivating their account. The agents like the new process, the IT support team massively improved their efficiency, and the Security team knows that all sensitive data is protected.

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